At Flower Delivery Little Ilford, we pride ourselves on being a trusted local florist, bringing beautifully fresh flowers to homes and businesses across Little Ilford and surrounding areas. We understand how important it is for our customers to receive flowers that are not only stunning but also at their freshest. If you experience any issue with your flower delivery, we are here to make it right – quickly and caringly.
We stand firmly behind the quality and freshness of every arrangement that leaves our shop. All flowers are sourced and arranged with strict attention to freshness and longevity. Our freshness guarantee promises that your flowers will look vibrant and healthy for a minimum of 5 days from the moment of delivery, provided they are cared for as instructed.
Despite our best efforts and careful handling, rare occasions may arise when flowers are damaged, wilted, or do not meet our high standard on arrival. Should this happen, we kindly ask you to notify us within 24 hours of receiving your arrangement. To help us resolve the situation swiftly, please keep the flowers as they arrived and take a clear photo, so our team can assess the issue.
If your delivery falls short of our strict freshness and quality standards, we are committed to making it right. Depending on the situation and your preference, we offer two solutions:
Your satisfaction means everything to us, and we will always discuss the available options with you to find the best solution.
Your feedback not only helps us improve, it also ensures we can continue to deliver the best experience possible for every customer. If you have any complaints – whether related to an order, delivery, or customer service – please reach out to us with the relevant details and any photos if applicable. Your complaint will be reviewed by our customer care team, who aim to provide a meaningful response and solution within 1-2 business days.
Flower Delivery Little Ilford is proud to serve the local community, bringing fresh and beautiful arrangements to both households and businesses close by. Every interaction and every delivery reflects our commitment to excellence and neighbourly trust.
Thank you for choosing us as your local florist. Should you need any assistance regarding returns, refunds, or wish to make a complaint, please know that our team is here to help every step of the way. We look forward to delighting you with our freshness guarantee and dedicated customer care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
