Flower Delivery Little Ilford: Terms & Conditions

Introduction and Scope of These Terms & Conditions

Welcome to our comprehensive Terms and Conditions for our online flower delivery service in Little Ilford. By placing an order through our website, you confirm that you have read, understood, and agree to these Terms and Conditions. Please review them carefully before proceeding with your purchase. These terms apply to all customers placing orders for flower delivery in Little Ilford and its nearby areas including both private individuals and business clients.

Order Process

To ensure an efficient and seamless transaction for our customers in Little Ilford and the surrounding neighbourhoods, our order process is designed to be straightforward:

• Product Selection: Browse our curated range of flower bouquets, arrangements, and floral gifts online. Select the desired product(s) and add them to your basket.
• Personal Details: You will be required to provide accurate recipient information, delivery address (within Little Ilford or adjacent postcodes), and your own contact details. Please double-check all information before submission. Incorrect details may result in delivery delays or failures for which we cannot be held responsible.
• Delivery Date & Time: At checkout, you may select your preferred delivery date, subject to availability. While we strive to accommodate requested time slots within Little Ilford and surrounding areas, precise times cannot be guaranteed unless otherwise stated.
• Order Confirmation: After submitting your order, you will receive an automated confirmation summarising your purchase. This does not signify acceptance of your order but acknowledges receipt of your offer to buy goods.
• Order Acceptance: The contract between us begins when we dispatch the flowers to the delivery address provided. We reserve the right to refuse orders due to product unavailability, payment concerns, or if the recipient address is outside our stated delivery area.

Payments

Payment for flower delivery in Little Ilford and nearby locations must be made in full at the time of ordering. Accepted payment methods will be clearly displayed at checkout and may include credit/debit cards and other secure online payment services.

• Payment Processing: All payments are processed through secure third-party payment gateways. We do not store complete financial details on our servers for your safety.
• Pricing: All prices are quoted in GBP (£) and include VAT where applicable. The price of products (and any delivery charges) will be as quoted at the time of order placement, except in cases of obvious error.
• Right to Amend: We reserve the right to amend prices without notice, except for confirmed orders.
• Non-Payment: If your payment is subsequently declined or retracted, we reserve the right to cancel your order or delay dispatch until payment is received in full.

Cancellations and Amendments

We understand that plans can change. Our cancellation and amendments policy is as follows:

• Order Cancellation: Should you wish to cancel your order, please notify us as soon as possible. Orders cancelled more than 24 hours before the scheduled delivery date will receive a full refund. Orders cancelled less than 24 hours before scheduled dispatch may incur a charge or may not be eligible for a refund, particularly if flowers have already been prepared or dispatched.
• Amendments: For changes to your order (such as recipient name, address, message, or product selection), please contact us promptly. While we do our best to accommodate requests, changes cannot usually be made once the order has been prepared or dispatched.
• Unavailable Products: On rare occasions, due to seasonal variations or supply issues, specific stems or products may become unavailable. In such cases, we reserve the right to substitute similar items of equal or greater value, maintaining overall style and quality. If significant changes are required, we will communicate them before dispatch whenever possible.

Delivery Terms

Our flower delivery service covers Little Ilford and the surrounding areas, making it simple to send flowers locally. The following terms apply to all deliveries:

• Coverage: We deliver to addresses in Little Ilford and neighbouring districts as specified during the ordering process. Orders outside this area may be refused or subject to additional charges.
• Delivery Times: Although we aim to deliver on your chosen date, extreme weather, traffic, or extraordinary circumstances may occasionally cause delays. We will notify you of any significant disruption as soon as possible.
• Recipient Absence: If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or return them to our shop, depending on the specific circumstances. A delivery note will be left detailing the chosen action. In such cases, our delivery obligation is deemed fulfilled. Redelivery may incur additional charges.
• Proof of Delivery: By placing an order, you authorise us (or our couriers) to collect photographic or signed proof of delivery where possible.
• Incorrect or Invalid Addresses: Deliveries to incorrect, incomplete, or unsuitable addresses remain the responsibility of the customer. Please ensure all recipient details are accurate at the time of order.

Returns and Refund Policy

Due to the perishable nature of fresh flowers, returns are generally not accepted unless the product is proven to be faulty or damaged upon delivery. We are committed to quality and customer satisfaction. If you have concerns about your arrangement, please contact us within 24 hours of receipt with detailed information and photographs, so we may consider a replacement or refund at our discretion.

• Quality Standards: We maintain strict quality control measures. Natural variations in colour, size, or shape may occur and are an inherent feature of fresh floral products, not a defect.
• Eligible Refunds: Refunds are processed via the original payment method and can take up to 7 - 10 working days. We reserve the right to decline requests if we believe the product was handled incorrectly or the issue is not related to quality.

Liability

Our liability is strictly limited to the value of goods ordered for flower delivery in Little Ilford and neighbouring locales.

• Business Loss: We do not accept responsibility for indirect, consequential, or economic losses, including any loss of profit, revenue, business, goodwill, or anticipated savings, even if foreseeable.
• Force Majeure: We are not liable for failure or delay in performing our obligations where such failure or delay is due to events outside our reasonable control (including, but not limited to, adverse weather, strikes, natural disasters, or disruptions in supply).
• Information Accuracy: We strive to ensure that all information on our site, including product descriptions, images, and prices, are accurate and up-to-date. However, errors may occur. We reserve the right to correct any errors and, if necessary, cancel orders previously accepted.
• Suitability: It is your responsibility to ensure that our products are suitable for their intended use. Our arrangements may include flowers, foliage, or gifts that could be allergenic or unsuitable for children and pets. Please check the product details before purchasing.

Customer Responsibilities

It is your responsibility to:

• Provide accurate and complete order information (including correct delivery address and recipient details).
• Ensure the recipient will be available to accept the flowers or that suitable safe arrangements for delivery/collection are possible.
• Communicate any required amendments or cancellations promptly as advised in these terms.

Intellectual Property

All website content, product images, descriptions, and branding remain the intellectual property of the company or its licensors. Use of this content is strictly prohibited without express written permission.

Data Protection and Privacy

We take customer privacy seriously. Personal data supplied during order placement is handled in accordance with UK Data Protection Laws. We will only use your contact details to fulfil your flower delivery in Little Ilford and adjacent areas, communicate about the order, or keep you informed about our services if you have opted in to such notifications. We do not sell customer data to third parties. Refer to our separate Privacy Policy for detailed information.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising under or relating to such Terms shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms and Conditions

We reserve the right to amend or update these Terms and Conditions from time to time to reflect changes in the law, improvements, or developments in our services. The latest version of these terms will always be available on our website. Continued use of our flower delivery service in Little Ilford implies acceptance of all current terms.

Contact and Additional Information

If you have any queries regarding these Terms and Conditions, our order process, or require assistance regarding your flower delivery in Little Ilford and surrounding areas, please refer to our customer support section on the main website.

These terms apply to all online customers placing orders for flower delivery in Little Ilford and nearby districts. Please ensure you have read and understood them prior to confirming your purchase.